We Don’t Operate A Call Centre

You are connected 24X7 to your dedicated advisor who could befriend you, with a familiar name and face and you can count upon.

Planning your next holiday can be an utterly exciting time and why not? A holiday is a much deserved time when you can be relaxed and stress-free. We at YourTravelSecretary understand how much it means to have a fun and rejuvenating holiday. While there are many options available for you to choose from the internet, it is prudent to book your holiday from a trusted travel expert. The offers and discounts offered might seem extremely lucrative and tempting but please read on to know why it’s a better idea to book with us.

At YourTravelSecretary, we take absolute pride in the impeccable quality of services that we offer to our patrons. Our services are second to none as we go the extra mile to ensure that all your needs and requirements for a relaxed holiday are met with the highest standards. Our passion for travel and enabling others to travel does not allow us to make a quick sale and forget about you. We are your persistent partner during your entire holiday. Here are some more reasons why we are suited when you plan your next holiday:

1) You and I as BFF – A BFF is always special as they are absolutely dependable and constantly looking out for your good. We at YourTravelSecretary would like to be your BFF as well, as we aspire to provide a fantastic holiday just for you. We only wish for your good and to ensure that, we are constantly in touch with you. It is easy to keep in touch with us through our app or even through a phone call, text or email. Just as a reliable best friend always listens to you at any time of the day, we at YourTravelSecretary are always available for you. This makes a vast difference from having to call a remote call center and speak to someone who does not know you personally. Although the customer service representative will try his/her best to help you, it just doesn’t cut the ice like we do through our personalized services.

2) Business means business and nothing else – At YourTravelSecretary we understand that your time is precious and do not let you waste your time waiting on the phone to connect to a remote call center. We know that you are spending your money on a dream holiday and we ensure that every penny that you spend is worth it. You can speak to us at any time you wish and you will have our undivided attention as it is our goal to deliver your expectations during your holiday. You can get in touch with us directly as you would know us by our name as well as a face.

3) Stress-free phone calls – In order to reach a customer service representative, more often than not, you are made to wait in a long queue of callers. While it is alright to wait for a long duration when you are at home, it is just not viable while you are on holiday. A holiday should be relaxed and fun but if you do need to talk to someone, then it should happen quickly. At YourTravelSecretary, you would have an individual who will be there to take care of your needs and requirements minus any time wasted in getting through to us. Our immediate response and action will enable you to go ahead with your fun holiday without any additional drama because you are our priority, always.

4) An idea can certainly change your life – A holiday is meant to cater to your likes and preferences and at YourTravelSecretary we certainly wish to cater all of them to you! We act as a guide only when you tell us your holiday plans. We try to understand all your queries and answer them as best as we can. Nothing is too weird for us and you can feel free to tell us what you want and we can even help you pull off that perfect prank you have in mind for your partner! Just give us the idea and we’ll get as creative as we can to make a perfectly memorable holiday for you.

5) Just as normal or weird as you – At YourTravelSecretary, we are too busy looking out for your good and have no time to judge you and your requirements and quirks. We work above a superficial hello and automated replies as we do not have a prepared script for your queries and needs. All we want to do is to help you realize your dream holiday through us and create the happiest of memories.

6) One common language and mindset – What makes a tense moment more frustrating is the use of jargons and fancy but cosmetic corporate lingo in order to placate you. At YourTravelSecretary we speak in a way that matches your wavelength and comfort level. So fret not, we can be as sanskari as your dadi or as cool as the coolest cat in town. Swag is our thing as much as tradition is.

7) Tag us to your memories – We wish to continue being a part of your happy holiday moments forever! So go ahead and tag us in your photographs on social media such as Facebook and Instagram. It’ll be an honour for us to live on in your memories.

Just to reiterate what we have been trying to say to you, at YourTravelSecretary it is our constant endeavor to constantly evolve and serve your better as we wish to create a relationship with you which is not only dependable but also long-lasting.